Worktime:
Mo–Fr from 08:30 to 17:30
St from 9:00 to 13:00
0

FAQ

1. How to make an order in the online store?

1.1. You can add the goods you like by clicking the "Add to Cart" button. After that go to the shopping cart and continue to make out an order for purchase: for this you need to fill in a short form, specifying the data for the feedback (name, phone number, etc.). If you accidentally put the wrong product in the shopping cart, its "contents" can always be edited. After completing all the items, confirm the order, and after a while our managers will contact you to clarify the details.

*We recommend to clarify the availability of the chosen model from managers: as a rule, any position of the desired product can be ordered and brought with the next delivery of products (terms and conditions of delivery are negotiated individually for each brand).

1.2. Visit our store and get professional consultation

Our store:
str. Mitropolit Petru Movila 41A, MD-2004, Chisinau, Moldova

Wortime:
Mo–Fr from 08:30 to 17:30
St from 9:00 to 13:00




2. How does the delivery work?

When purchasing for the amount of 1000 lei and above, we can deliver the goods to the specified place within Chisinau. Delivery to the regions is negotiated individually at the stage of registration of the order.

3. What are the terms of the guarantee?

The guarantee for fans in the 4Elements store is 1 year, for pumps and boilers Kupper (Teplodar) - 2 years. Information on warranty conditions for other types of products can be obtained from our consulting managers.

4. Why do some pump models have two article codes?

Manufacturers of pumping equipment regularly replenish their product line with new models of a particular series; in some cases, the model retains both of the article codes corresponding to the old and new series. On our site, we have assembled as full a range of pumps as possible, including updated and current products, the delivery of which can be ordered through Ecosanteh.

5. Why on some items of the goods the price is "0"?

There are two possible answers:

  • price is in the process of updating;
  • this item is currently out of stock, but it can be ORDERED (for order and delivery terms, check with store managers, see above).
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